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| Learning to Communicate -From Cacophony to Communion Dr. Mala Sinha-Associate Professor -FMS Delhi | ||||||||||||||||||||||||||||
The table grades communication patterns from dysfunctional to functional. Attitudes, skills and behaviors involved at each level are listed. Find out if you are standing at the periphery, and not participating in life; or are overdoing communication and are disruptive. You may also discover that you do communicate well and have the ability to commune.
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Communication
syle | Avoiding | Defending | Expanding | Communing | ||||||||||||||||||||||||
Intent | Interested
but holds back | Speaks
less, and deflects probing questions. | Interested
Involved Other centric | Aware
Interested Involved Relaxed | ||||||||||||||||||||||||
Attitude
and Stance | Deliberately
avoids contact. Could
be an introvert or is just a shy person | Aggressive
Escapist Win-lose | May
appear invasive if not careful. Win-lose
or | Telepathic
Empathetic Sympathetic Assertive Attentive Win-win | ||||||||||||||||||||||||
Skills
and behaviour | Ignores
and uses evasive body language. Speaks
less, and deflects probing questions. | Attacking
Blaming Denying Deflecting Whining | Asks
open questions for increasing empathy and gaining information. A
sympathetic and good listener with positive body language. | Compassionate
Expressive Creative Listens with heart and mind. Positive body language | ||||||||||||||||||||||||
Outcome
and results | Short-term
gain is dissipation of tension. Long term loss Dysfunctionall | Escalation
of conflict, forced solutions, and generation of negative energy. Dysfunctional | Creates
understanding, removes barriers ,opens avenues for dialogue. Generates positive energy Functional | Synergy
Discovery Creativity Problems go away. Playful Joyous Communing | ||||||||||||||||||||||||
| Previous-Communication and communing | ||||||||||||||||||||||||||||
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