Practice
empathetic listening. Empathetic listening gets inside the other person’s
frame of reference. Empathetic listening is more than listening with your ears,
it is to listen with your eyes and your hearts.. After the physical survival,
the greatest need for any individual is for psychological survival. When we listen
with empathy we satisfy that need . Any problem solution can be found by using
this. It plays a important problem in communication. It is like you
need to diagnose before you prescribe- a good salesperson first tries to understand
the customer requirements(diagnose), his/her needs before recommending the product(prescribe).
Unless and until , a person has confidence on diagnosis, it cannot prescribed.
Empathetic listening only works if an individual does not evaluate or
interpret things from his/her life experiences, biases and likes/dislikes. Empathetic
listening is equally applicable in personal life also where we need to see from
the children , older generation, wife-husband point of views. |