BUTTONS -

• Previous - to go to the previous slide
• Next - to go to the next slide
• Play Again - to hear the voice -over for the page again
• Sound Off - switches the sound off
• Sound On - switches the sound on
• Page Headings - takes you to the page you want
• Help - to help you answer your doubts

TABLE OF CONTENT –

• Self Learning Lessons (in green color) - lessons you study on your own.
• Interactive Lessons (in red color) - live classes with a teacher.

COMMUNICATION – The first step to success.

Communication helps to receive or send information and develop rapport.

Two forms of communication discussed in this lesson -

• Spoken - Tone (Rude / Polite)
• Body Language - Style

• Facial expressions - Frown / Smile
• Postures - Sitting straight / Leaning forward while standing

English speaking helps to ..

• express clearly,
• develop self confidence,
• communicate in social situation,
• impress people get a god job

For Practice:-

• Speak in front of the mirror
• Don’t hesitate
• Clear doubts
• Ask questions
• Seek feedback
• Do corrections
• Understand first; then communicate
• Watch English programs
• Read English newspaper / Comics
• Speak on a topic everyday among friends
• Speak and even Think in English.

CONVERSATION - starts with an introduction.

Usually, includes your name and your background.

Introduction depends on -

• Situation (Formal / Informal)
• Audience (Family, Friends, Relatives, Office Colleagues, Senior People, Strangers)

Two types of Introductions -

• Formal
• Informal

I. FORMAL - is given in an office setting while introducing to office colleagues / superiors / business associates e.g. job interview, discussion with dealers, customers.

Objective - to give relevant details.

Remember:

-- In a formal introduction give ‘Relevant Details’ e.g. Full Name, Designation /title or any other similar information.

-- Give your name first and then ask the other person’s name.

-- Address the other person as ‘Mr’. or ‘Miss’ and mention the second name.

-- DO NOT share any personal details like-pet name or about your family etc.-

-- DO NOT ask details of your superiors.

Examples -

Formal Introduction for a working person - Refer Slide 20.

Formal Introduction for a student or nonworking person - Refer Slide 21.

II. INFORMAL - is given while introducing to relatives / friends / strangers. e.g. while introducing yourself to a new friend.

Objective - to create a rapport.

Remember:

-- In an informal introduction you-

1. give your ‘First Name’
2. share ‘Personal Details’
3. ask about ‘Interest/hobby’
4. talk on ‘Common Topics’

-- Address the other person with the first name.

-- DO NOT ask very personal questions when you meet somebody for the first time.

Example - An Informal introductory conversation -Refer Slide 24

Qualities Of Successful People -

• Passion
• Excellence
• Risk
• Opportunity