Normally questions
start with words like: -- Where i.e. Kahan (in
Hindi) -- Whose i.e. kiska -- Which
i.e. Kaunsa -- Who i.e. Kaun --
Whom i.e. Kaun se Where is used when
we are asking about a place. e.g.
Where is the book ? Who is used for people. e.g.
Who rang the bell? Whose is used for belonging. e.g.
Whose bag is this? When is used for time. e.g.
When will you course finish? Why is used for reason? e.g.
Why are you late ? Which is used to ask for a particular
thing among many of the same kind. e.g. Which office is
yours? What is used is a variety of ways. e.g.
What is your name? How is used to ask methods. e.g.
How did you reach here? Can is used to ask for permission
or information. e.g. Can you tell me his number? May
is used very politely for permission and for information. e.g.
May I have his number? Asking Questions
We ask questions to get the required
information. On asking questions one must be polite and
courteous. You must clarify if any doubts. And make sure you get all the information.
Conversation The
trick in a conversation is to pick up the key words and then continue .
Types of conversation. - Face
to face conversation.-The response is instant
- Telephone.-The
response is instant
- Written / email / chat.-The response
may not be instant
Telephone Conversation
- It is not face to face, so be careful about the status
of the person you want to call.
- Always check if the other
person can take your call or speak to you.
Structure of Telephone Conversation Introduction
– with a greeting, ask for the person whom you want to speak to. And identify
yourself. State the purpose of calling – i.e. the
reason, previous communication etc. And the main purpose of calling.
Conclusion Repeat
specifics of what has been agreed or decided. End with a
polite thank you or appreciation of talking with you.
Step out of your Comfort Zone You
don’t change your life by stepping out of your comfort zone. You do it by
conquering your discomfort zone. When
it comes to changing your life. You’ve got to walk into the areas of life,
you’ve been avoiding and stake your claim! Get
a pen and paper and write down two of your “Discomfort Zone”.
-- Make a plan. -- Apply what you’ve
learned. Do This Now!
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