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No a word which if not said at the
right time, in a right way can cause damage which is more than all
the yes'es put together.
It is the toughest word to say and
more important hard to hear and understand for the audience
It can break or mar relationships
and easily result in mutually destructive conflict.
Here are some of the tips on How
to say NO
Give an
explanation why you want to say No
You should have the patience, time
and communication skills to explain the logic of saying no. The
chances are that people will understand, it is better than saying
"No, just because I said so". Do not make it a power play
game
Take time to say NO
Listen to people, hear them out
and then explain and say No. It is easier for them to accept if
their point of view is heard. It is a good people management technique.
Benign Neglect
Sometimes you cannot say NO directly
specially if it is a sensitive case. For example a request for a
favour from some influential or senior people or from a critical
client where a direct No can be perceived as an insult or can have
wider implications. The best strategy is to neglect and not do anything.
With time people will assume that it is a no. It is a very wise
strategy and widely used by politicians and diplomats.
Pleading
ignorance
Sometimes instead of saying directly
that I cannot help you can turn around saying I do not know how
to do it. Or I am not aware of it. By admitting your ignorance the
other person will not feel hurt
Requesting for more information
Sometimes to ward off people who
are very persistent you can say that I need to know more .. or I
need more information/details. This way you have put the ball back
into their court. A useful tactic to buy time and tire the other
person out.
Appeal to higher authority
A very useful technique used in
negotiations, if caught in a bind you can mention that I need to
check with my boss or my finance or legal person.
This way you can not only buy time but also shift the blame to someone
else.
Adapted from Mark H. McCormack book on
Communication.
Some
of the Other Top PPTs
(click on the blue headings to read)
The Monk who sold the Ferrari has
some of the most important learnings
read the summary of the key learnings
of this very good book at
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Steve
Job and the Art of giving Presentation
Use this 10-part framework to wow your audiences. Many observers
claim Steve Jobs has charisma. True. But he works at it. Nothing
in his presentations is taken for granted. He studies the art
of telling a story to inspire his audience. You must do the
same to electrify your listeners
A very inspiring and motivating ppt to enjoy your
success
The business environment is very dynamic, Daily
new challenges, new markets, new competitors strategies, counter
strategies take place.
There is a talent crunch, high attrition and you
can suddenly find yourself without your star performers.
There is pressure on performance and sometimes the set plans go
awry by disruptive , unforeseen forces and change.
This is business but this is also current one
day cricket
See how Indian team battled and won the day from
globally the best.
Conflict is inevitable in today's dynamic and
fast paced world.
Read the Conflict resolution Approaches and Techniques
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