In 2008-Taj Hotel -Mumbai terrorist attack, Taj employees put there lives in danger and some lost their lives while protecting the guests. How is it possible to have this level of extraordinary culture of customer centricity ingrained in employees? On the other hand, there were recent incidents of an international & a domestic airline where a passenger was manhandled by the employees. Culture and leadership are inextricably linked. However, most organizations spend time in strategy and delegate the culture to HR.  Imperative to understand the power of culture as ‘culture eats strategy for breakfast’. Read what are various types of culture and cultural conflicts.