For a century, managers were the ones who managed the labour force. Their role predominantly comprised of planning, operations, staffing, directing & controlling. This style of management existed during the era when the landscape was stable; wasn’t driven by volatility & uncertainty. But times have changed. Now there are innumerable uncontrollable & unpredictable factors that impact businesses. In these times of volatility, how will a manager have to upgrade his skill & transform his role/approach?